ГДЗ Speaking Task 8 With a partner, act out the roles below based on Task 7. Then switch roles. Student A: Company re...

Speaking

Task 8

With a partner, act out the roles below based on Task 7. Then switch roles.

Student A: Company representative Student B: Customer

Sample Dialogue

Student B (Customer): Hello, I'm calling because I have an issue with a piece of equipment I bought from you. I need to order a replacement part for my industrial mixer.

Student A (Representative): I'm sorry to hear that. I can certainly help you with that. Could you describe the type of part you need and what exactly is wrong with it?

Student B (Customer): It's the main drive belt. It looks like it has several deep cracks along the inner surface, and it's starting to fray at the edges.

Student A (Representative): I see. That's a heavy-duty reinforced belt, so it shouldn't have any visible wear after only two months of use. It sounds like a manufacturing defect.

Student B (Customer): Exactly. Can you send a replacement part as soon as possible?

Student A (Representative): Yes, I will process the order for the replacement belt right away. It should arrive by Wednesday.

Student B (Customer): Thank you for your help.

Useful phrases used:

• I need to order...
• It looks like...
• That's a(n) ... so it shouldn't have...